There are calls for a clearer and kinder support system to help the victims of crime.
Advocates who help survivors say despite recent changes to the way victims are cared for, they're still having to navigate a confusing system.
As a teenager, Bex Sloane was sexually abused by a man close to her.
Ms Sloane was then thrust into a legal system she had no idea how to navigate.
"I think with this system...there are so many of us that go through it and you just become another number," she said.
"Without my advocate, I don't know how I would've emotionally coped."
Dr Kim McGregor, Chief Victims Adviser with the Ministry of Justice, says the system can often be difficult to understand.
"What we already know is that the system is very, very difficult for victims to navigate and we need to work very hard to strengthen that system," she said.
Ms McGregor spent 30 years advocating for victims' rights, describing herself as a "thorn in the side" of governments.
Now, she is working front and centre, providing independent advice, working with victims, supporters and government officials.
The role of Chief Victims Adviser was set up by the National government in 2015, and the new Government is keen to continue funding it.
One priority is providing the right services to victims and ensuring those services gets to the right places.
“There's plenty of volunteer advocates out there who spend 40-plus hours a week helping people navigate the system
However, some on the frontline question if that's happening.
Ruth Money, a victims' advocate, says the system needs to be structured more efficiently as victims aren't "getting the best service that they could".
"So not just the victim being confused or the survivor being confused, but the system is confused," she said.
Dr McGregor said it's difficult to have a system that is 'one-size-fits-all' due to the wide number of crimes which range from burglaries to family and sexual violence.
"Each victim is unique. It's not just a group of victims that are all the same. And they all have different issues that need to be addressed. And our system has to be sophisticated to be able to address those needs," Ms McGregor said.
However, Ms Money says she wants the system to go further.
"If it had been going far enough, people like me would be without a job, you know? There's plenty of volunteer advocates out there who spend 40-plus hours a week helping people navigate the system," she said.
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