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Fair Go

Fair Go

Join Pippa Wetzell, Hadyn Jones and the Fair Go team as they stand up for the underdogs and consumer rights!

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  • Limited Life Span

    Is there such a thing as watching too much T.V? Most of the recipients to this email would say no, but a man whose telly stopped working was told that was the root of his problem. He’d overused his set. We thought that we’d officially heard it all, however when we talked to a television repair man, we discovered that’s just one problem with so called Smart TVs. We take a look at what consumers can expect from their television in terms of life span and why it appears TVs are no longer built to last.

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    Minor Turbulence

    Air New Zealand’s Unaccompanied Minor Service is an absolute gift for scattered whānau; for a fee children aged between 5 and 12 can travel the country solo and parents know they’re being looked after. In March, fees for the service doubled - which it seems most parents and caregivers understood – there hasn’t been a price increase in years. What’s got lots of families up in arms is the changes to baggage allowance – now every Unaccompanied Minor has to pay for checked in bag, carry on is no longer an option. Which means an extra $20 dollars each way, on top of the Unaccompanied Minor service fee ($30 one way) and the cost of the flights themselves – which seems expensive and unfair. We talk to a fed up family and ask Air New Zealand why all children are being penalised for a few heavy packers.

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    Debt, Drama & Disappointment

    The building industry is absolutely booming right now, which means reliable tradies are scarce, which in turn means unreliable ones are ripe for the picking. A lesson two families in Kirikiriroa learnt the hard way, giving money to a tradesman who promised dream renovations but delivered the stuff of nightmares. Turns out it’s not just his customers who are out of pocket and out of patience, we talk to other tradies who are also owed money. And of course, get in touch with the man himself who has an answer for almost, everything.

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    It's a Wrap

    Is there anything more annoying than wraps that stick together, meaning they’re full of holes when you pull them apart, meaning they can’t do their one job – holding things together? We didn’t think so. We investigate why one mother and daughter are fed up with holey wraps. Also a little insight into the difference between wraps, burritos and tortilla – ‘cause not all wraps are created equal don’t you know.

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    DNA Discovery

    DNA tests are rising in popularity, and it’s easy to see why; it’s compelling finding out who we are and where we’re from. Now it seems the testing process couldn’t be easier, opening the door for anyone to learn what makes them, them. Or indeed what future “thems” might look like. We decide to put it to the test, Pippa Wetzell does 2 tests with 2 different companies and the results might surprise you (they certainly did her!) We also investigate the risks involved with sending your DNA away.

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    Road Work Rage

    We’re used to going into bat for individuals, but this week we’re helping out a whole community, to find out who should pay if your car is damaged due to road works. More than 200 Raglan residents are fuming after recent road works left them with damaged cars – from chips and cracks in their windscreens to wreaking havoc on the undercarriage of their cars. They want action - in the form of compensation. We join the leader of the movement, so called “windscreen girl” in her compensation campaign, take a closer look at the road in question and demand answers from the companies involved.

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    Some Ford owners claim they’re paying thousands for repairs on cars they don’t trust anymore

    It’s not just engine problems customers are struggling with, it’s Ford’s customer care too.

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