Every new parent faces endless choices – one of them is what kind of nappies to use, cloth or disposable. New mum Penny went with the more sustainable option, complete with flushable liners. Except they’re not flushable. The company selling them is an online store, it says the liners had to be bought in bulk ages ago, and it’s updated it’s website to reflect the labels are now wrong. Problem is, the packaging the liners come in still say they are flushable. Three times. Did we mention they’re not?
We’ve been inundated with viewer complaints about ticketing company Ticket Rocket after it failed to deliver on refunds from Covid cancelled events. As we started filming our story the news came out that the director of Ticket Rocket has disappeared and the company gone bust. We try to find out what’s happened to customers’ money and whether they can ever expect to see a refund.
When the Mansfield whanau rented a fairly standard house in a fairly standard street in Christchurch, they never imagined they’d end up spending time and money fighting accusations of running a P lab in their rental. We share the family’s story as they take on a property management company and some outrageous claims, while showing how you can avoid getting into the same situation.
Fair Go discredited a building product called earthbricks almost two decades ago, and yet the problems with them continue today. We join forces with a couple whose earthbrick house is crumbling before their very eyes. They say it never should have been allowed to be built and certainly never should have been giving code compliance. They’d like to get compensation from the Waimakariri District Council, but the council says they’ve missed their chance for any sort of pay out because the time limit to bring a claim has expired. Does that seem fair?
Influencers are people who are paid to promote products on social media. It’s a lucrative gig and is rapidly replacing traditional methods of advertising. But that’s the rub, until now it’s been hard to tell what is and what isn’t an ad. From Monday, new guidelines from the Advertising Standards Authority are coming into force, which say influencers must say at the top of their post if something is an ad or not. We look at why that’s an important change for consumers.
Our story on monster washing machines got our viewers in a spin – and they weren’t the only ones! Turns out Fisher and Paykel was thrown by the vast number of similar complaints and the chat about poor customer service. We go back to the company to get its reaction and some tips to getting through to them.
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