Fair Go discredited a building product called earthbricks almost two decades ago, and yet the problems with them continue today. We join forces with a couple whose earthbrick house is crumbling before their very eyes. They say it never should have been allowed to be built and certainly never should have been giving code compliance. They’d like to get compensation from the Waimakariri District Council, but the council says they’ve missed their chance for any sort of pay out because the time limit to bring a claim has expired. Does that seem fair?
Influencers are people who are paid to promote products on social media. It’s a lucrative gig and is rapidly replacing traditional methods of advertising. But that’s the rub, until now it’s been hard to tell what is and what isn’t an ad. From Monday, new guidelines from the Advertising Standards Authority are coming into force, which say influencers must say at the top of their post if something is an ad or not. We look at why that’s an important change for consumers.
Our story on monster washing machines got our viewers in a spin – and they weren’t the only ones! Turns out Fisher and Paykel was thrown by the vast number of similar complaints and the chat about poor customer service. We go back to the company to get its reaction and some tips to getting through to them.
We’re back in Te Kuiti for the best possible reason. Te Kuiti man Antonio featured on Fair Go last month after a cowboy builder took his money without delivering on the deck he’d be employed to build. An awful move made worse by the fact the deck was so Antonio and his mother, both wheelchair bound, could easily access the house. After our story aired, a very generous stranger came forward to donate money to Antonio, but it’s what happens next that will really warm the cockles of your heart.
Is there anything more frustrating than a machine not working and when you ask for help, you get told it’s user issues? Imagine that happening for 18 months. Then imagine it’s over a washing machine that is ruining your clothes by ripping them or tangling them in knots. Or the washing machine moves so much during a wash you have to put weights on it. We go into bat for two women who are utterly fed up with one of New Zealand’s most established companies - they say the customer service is terrible leaving them feeling well and truly hung out to dry.
Remember when owning your own home was a rite of passage not a privilege? It’s fair to say those days are long gone and now the struggle isn’t just finding the money to buy or build, but also trustworthy people to help make your dreams a reality. That’s a lesson a Christchurch couple really have learnt the hard way. After their home got destroyed by an earthquake they entrusted a new friend to project manage their new home. Instead he lied, broke promises and then scampered off with their life savings – all $500 000 of it. This is a heart-breaking tale of a couple who’ve been let down time and time again, first by this ratbag, then the liquidator and finally the police. We do our best to bring some joy back to their world.
Fair Go viewers were incensed after learning of Jack Miller’s hard luck story and missing $900.
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