Watch the action on TVNZ 1, DUKE, OnDemand and TVNZ Games Extra.

Gold Coast 2018 Commonwealth Games

Watch the action on TVNZ 1, DUKE, OnDemand and TVNZ Games Extra.

Competition Terms & Conditions

New Zealand Olympic Travel Package Terms and Conditions




1.1. The New Zealand Olympic Committee and House of Travel Christchurch City Limited together

trading as New Zealand Olympic Travel (“we” “NZOT” “us”) have been appointed an Authorised

Ticket Reseller for the Gold Coast 2018 Commonwealth Games (GC2018). We supply travel

agency services consisting of arranging, booking and co-ordinating travel facilities and services to

Gold Coast 2018 (“Travel Packages”). The actual services and products are provided, supplied or

performed by Principal(s) of travel, entertainment, and accommodation facilities or services


1.2. We undertake to perform our travel agency services described in Clause 1.1 above (“the Services”)

with reasonable care and skill. We will not however be liable for any loss or damage which results

from the act, default or omissions of any person other than ourselves, our employees or agents,

or any cause independent of human control. This includes (but is not limited to) loss, or damage

which arises directly or indirectly from an act of God, weather disruptions, dangers incidental to

the sea or air, fire, breakdown in machinery or equipment, acts of Governments or other

authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes,

riots, deaths, acts of terrorism, pilferage, pandemics, quarantines or medical or customs


1.3. We will endeavour to provide the most suitable travel arrangements to meet the particular

requirements you make known to use. However, travel is an individual experience, and your

preferences and opinions may vary from our own. For this reason, we cannot take responsibility

for your individual satisfaction.


2.1 Travel Packages are sold on a first-in, first-served basis and need to be confirmed within 7 days of

the Package offer.

2.2 Full names of all travellers as per passport will be required at the time of Travel Package

confirmation. We will require copies of passports of all travellers.

2.3 You are required to advise us if any of the details you provide change from the information

provided at the outset.

2.4 It is imperative that when advising us of the names of those travelling that the spelling provided

exactly matches the spelling in the traveller’s passport or the traveller may be denied boarding on

an aircraft or entry into a country.

2.5 All documentation, excluding Gold Coast 2018 tickets, will be sent to you no less than 30 days

prior to the date of travel.

2.6 All Travel Packages are non-transferrable, except if requested in writing to NZOT and at the sole

discretion of NZOT.

2.7 Any amendments to the Travel Package following confirmation will incur an amendment fee, as

well as any fees passed on to NZOT by our Principals both of which must be paid by you.



3.1 When we make bookings with Principal(s), we are acting as a booking agent for such Principal and

make no representation or give no warranty regarding the quality of their services.

3.2 All travel, entertainment, and accommodation facilities or services are supplied directly to you by

the Principal(s). We have no control over the Principal(s) themselves, or the manner in which they

provide their services and products. Accordingly we will not be liable for any loss or damage of

any kind which may arise from your use or consumption of, or inability to use or consume facilities,

products, or services provided by a Principal.

3.3 The provision by Principal(s) of their facilities or services is subject to the further terms and

conditions of each Principal.

3.4 Where for any reason, a Principal is unable to provide particular facilities or services, then that

Principal may be entitled, subject to its terms and conditions, to substitute those services or

facilities with comparable or equivalent facilities or services without incurring any liability to you.

We will endeavour to provide such terms and conditions if required by you.

3.5 All facilities or services described by us are subject to availability from the Principal.

3.6 We will not be liable or responsible for any loss or damage relating to your baggage, personal

possessions, health or welfare, or delays or travel disruptions unless these arise directly from our

provision of the Services.

3.7 You agree to indemnify us for any loss or damage we suffer due to any damage or injury caused

by your actions.


4.1. Accommodation will be provided at pre-determined hotels.

4.2. Guests may need to change rooms during their stay if multiple Travel Packages are purchased.

4.3. Guests may need to change rooms when purchasing additional nights to extend their Travel

Package duration.

4.4. We may not be able to arrange early check-in or late check-out.

4.5. Hotel incidentals are the responsibility of the Travel Package purchaser and a credit card or cash

security may be required by the Hotel at the time of check-in for the duration of the guest stay.

4.6. Accommodation cost is based on two people sharing unless otherwise indicated.

4.7. All accommodation allocations are final.


5.1 It is your responsibility to notify us of any needs for wheelchair accessible rooms and/or

wheelchair/visually impaired accessible Gold Coast 2018 tickets. Wheelchair accessible rooms

and wheelchair/visually impaired Gold Coast 2018 tickets are subject to availability and cannot be

guaranteed. NZOT cannot provide individual assistance for walking, dining, getting on/off

vehicles, or other needs. It is your responsibility to make relevant arrangements.


6.1 NZOT can only accept requests for Travel Packages including Gold Coast 2018 tickets from New

Zealand residents. Proof of New Zealand residency may be requested at any stage through the

Package selling process and will be required by all ticket holders over the age of 18 at the time of

ticket collection.

6.2 Gold Coast 2018 Tickets are sold subject to the NZOT Ticket Terms and Conditions and the Gold

Coast 2018 Terms and Conditions of Ticket Purchase which must be accepted by all ticket holders

at the time of purchase.


7.1 All prices are on a per person basis

7.2 All prices unless otherwise specified are expressed in New Zealand Dollars.

7.3 Prices may be subject to variation between the time of booking and the date of departure due to

events beyond our control. We reserve the right to vary the price up to the time of your departure

and accordingly Travel Package pricing is subject to final confirmation.

7.4 Unless otherwise specified, the costs of domestic flights, tipping (where applicable), additional

meals, any transportation that is not specified as included in the package, early arrival or late

checkout charges, hotel extras, visas, insurance and items of a personal nature are not included.


8.1 Payment is required as follows:

8.1.1 A deposit equal to 50% of the price of your Travel Package is required within 7 days of

confirmation of your booking;

8.1.2 Full payment is due 11 September 2017

8.1.3 We accept payment by cheque, cash, direct credit ,credit card or QCard

8.1.4 Payment by credit card does attract fees which are payable by the purchaser depending on the

credit card type used


9.1 All Travel Packages are non-refundable. We recommend travel insurance to be purchased at the

time of booking to cover cancellation due to unforeseen circumstances.


10.1 You are responsible for ensuring you have valid passport and necessary visas or permits prior to

the commencement of travel to Australia. All such documentation is your sole responsibility.

While NZOT is able to assist with obtaining documentation we accept no responsibility or liability

whatsoever for your failure to obtain the appropriate documentation and/or if you are refused

entry at customs or immigration


11.1 You agree that where our a Travel Package is acquired for business purposes, or where you hold

yourself out as acquiring a Travel Package for business purposes, the Consumer Guarantees Act

1993 will not apply to any supply of services made under these conditions, and we will not be

liable or responsible for any loss or damage of any kind to you, including an consequential loss or

damage however it may be caused.


12.1 If you decide not to use part or parts of the arranged services or facilities, you will not be entitled

to a refund from us (provided we carried out our service with reasonable skill and care) and you

may not be entitled to a refund from any Principal.


13.1 If you encounter any situation where the service supplied to you does not meet your satisfaction,

please take the matter up with the Principal immediately. Your contract for each service is with

the Principal. If this is not possible, or if you are still dissatisfied, please contact us. We will

endeavour to investigate on your behalf and to negotiate with the Principal to resolve the matter

as soon as possible.


14.1 You agree that any claims or legal action in connection with the provision of the Services to you

will be governed by the laws of New Zealand. Any claim or legal action against Principal(s) is likely

to be subject to the terms of your contract with them, and may be governed by the laws of other



15.1 You consent to us providing the following Personal Information to our Principals to undertake

the booking of your Travel Package: your names and address and passport number or other form

of identity; your travel details and contact details.


16.1 If by means of any event of force majeure (which shall include terrorism, pandemic or any cause

or event outside the control of the parties) we shall be delayed in, or prevented from performing

our obligations, then such delay or non-performance shall not be deemed a breach of our

agreement or entitle a damages claim. Our obligations shall be suspended whilst such event of

force majeure continues.

I agree that by purchasing a Travel Package I am bound by these Terms and Conditions and where I have

also purchased tickets to Gold Coast 2018 I agree I am bound by the NZOT Ticket Terms and Conditions

and Gold Coast 2018 Terms and Conditions of Ticket Purchase