His Hamilton parents' order of crayons was destroyed because they didn’t have an import permit, Fair Go reports.
They were stuck in a country they had no intention of visiting, with no way to get usable cash.
Marie Donald was looking forward to seeing Katy Perry with her daughter but her trip became a nightmare.
The move comes after a Kiwi couldn't buy a microwave without declaring if they were male or female.
There were doors hung the wrong way, outdoor taps connected to the hot water and light switches in the wrong place.
Trade Me Insurance took four months to decline Luke Chammen's claim, racking up a big storage bill in the process.
It was the simple four-hour fix that took over three months to have fixed.
After Haley Brabant came to Fair Go, Apple assigned an employee to Haley's case and now the phone has been unlocked.
The saga of the Oke family's treehouse went nationwide.
The Commerce Commission is still investigating Viagogo, after receiving more than 400 complaints about its business practice in New Zealand.
The size of the building has neighbours seeing a very dark shade of red.
The tree hut was built by Dunedin man Trevor Norman for his grandsons.
After customers of Cemented H told of missed orders and undelivered refunds, company suspends orders.
Customers say were never supplied the goods from a telescope dealer.
Fair Go reports Rebecca Mildren found a dangerous fault in the vehicle she bought that forced her off the road.
Consumer Affairs minister Kris Faafoi wants to combat seemingly legitimate websites selling tickets with a huge mark up.
John Byrne didn't realise Go Rentals charges an admin fee of $25 each time it pays for a toll on behalf of a customer.
Fans across the country were furious after missing out on tickets.
Hundreds who missed tickets have contacted Fair Go after discovering plenty available at inflated prices.
Some retailers are standing by their products, however.
Tracey Strachan and Ali McWatters won a wedding in the Cook Islands but same-sex marriage is illegal there.
A mix-up - followed by mixed messaging - has got a family questioning the safety of their gas cylinder.
Cromwell resident Leigh Buttars had a travel claim turned down despite the weather event that caused her problems never being forecast.
Louisa Allwood wonders if Beehive safety matches are a little too safe.
Ayla is a happy toddler, but because of her condition, her family has to pay more for insurance.
The weapon was Keith Hartley's treasured link to his ancestors.
Fair Go had the water tested by Dr Siouxsie Wiles' team at the University of Auckland.
Three models are owed $800 each, but Denyse Saunders says she can't pay.
Qantas refused to allow Annette Brons on to a flight from Bangkok, despite her doctor saying she was healthy.
However, the jug's Californian inventor says he has not had a single complaint in 23 years of business.