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Foodstuffs supermarket operator apologises after customers at nearly 70 stores overcharged on specials

Supermarket operator Foodstuffs has apologised after a glitch meant shoppers at nearly 70 North Island stores were over-charged for their groceries.

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The error meant special prices at 69 North Island stores weren't recognised at the checkout. Source: 1 NEWS

Around a quarter of this week's specials failed to register at checkouts, a fault which was first picked up yesterday morning.

It meant last week's specials were left in place.

"As soon as the technical issue was identified around 5.30 (yesterday) morning, our IT team investigated and the checkout prices were corrected progressively between 10.30am and 12.30pm," Foodstuffs Head of Corporate Affairs Antoinette Laird told 1 NEWS.

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"Pricing issues, such as this one, are extremely rare and we have systems and processes in place to identify them early. 

"We sincerely apologise to any customers who shopped with us in North Island (yesterday) morning and didn't receive the correct special price they were expecting at checkout."

Customers who think they may have been affected are encouraged to check their receipts and contact their local store.

The company operates Pak'n'Save, New World and Four Square stores throughout the country.

The supermarkets impacted are below:

Albany Pak'n'Save

Botany Pak'n'Save

Cameron Road Pak'n'Save

Gisborne Pak'n'Save

Glen Innes Pak'n'Save

Kapiti Pak'n'Save

Kilbirnie Pak'n'Save

Levin Pak'n'Save Mini

Mangere Pak'n'Save

Mt Albert Pak'n'Save

New Plymouth Pak'n'Save

Ormiston Pak'n'Save

Palmerston North Pak'n'Save

Papamoa Pak'n'Save

Silverdale Pak'n'Save

Tamatea Pak'n'Save

Taupo Pak'n'Save

Te Awamutu Pak'n'Save

Wairau Pak'n'Save

Westgate Pak'n'Save

Whakatane Pak'n'Save

Whangarei Pak'n'Save

Birkenhead New World

Dannevirke New World

Hastings New World

Havelock North New World

Inglewood New World

Levin New World

Marton New World

New Lynn New World

New Plymouth New World

Ngaruawahia New World

Otaki New World

Papakura New World

Rototuna New World

Southmall New World

Taihape New World

Taumarunui New World

Te Puke New World

Te Rapa New World

Victoria Park New World

Waipukurau New World

Warkworth New World

Westend New World

Whitianga New World

Balmoral Four Square

Blagdon Four Square

Botany Junction Four Square

Eastbrook Four Square

Ellerslie Four Square

Foodworld Four Square

Fordland's Four Square

Hillcrest Four Square

Hobsonville Four Square

Kaiwaka Four Square

Matarangi Four Square

Martinborough Four Square

Matakana Four Square

Ngatea Four Square

Ngongotaha Four Square

Shannon Four Square

The Lakes Four Square

Waiau Pa Four Square

Welcome Bay Four Square

Waverley Four Square

Riverview Four Square

Castlecliff Four Square

Cape View Four Square

Silverdale Four Square