Victim Support has apologised to the families of those killed in the Christchurch terrorist attack, after many of them turned up for a meeting last night that never happened.
It left a number of widows and family members distressed but victim support says it was all due to a miscommunication.
The mosque shooting robbed Shaima Nabi of her husband but on top of her grief now there's financial pressure.
"I'm very sad and my children miss their father as well, it's very hard for my family. I need help,” she told 1 NEWS.
Unable to meet mortgage payments despite an initial victim support payment of $15,000, she has found dealing with Victim Support difficult saying a support person told her to “get over it.”
Victim Support have promised to look into that comment.
Last night Shaima was hoping for answers, but a meeting with Victim Support, to explain how over ten million dollars in donations will be used, never happened.
In a statement, Victim Support CEO Kevin Tso says it’s understandable the families feel let down, but there's been a miscommunication, and he apologises for the additional stress. he says their priority is helping individuals in crisis.
Victim Support says its working hard to distribute another round of payments today.