Christmas shoppers urged to remember their consumer rights as festive season kicks in




With one month to go until Christmas, consumer group Retail NZ is urging Kiwi shoppers to keep their heads as the festive shopping frenzy breaks out around them.

Christmas tree with gold decoration in shopping mall.Christmas clearance sales at the shopping mall. Elegant Christmas tree in a shopping mall. Christmas time in shopping mall.

Christmas shopping (file picture).


This includes remembering their consumer rights, shopping carefully and keeping receipts from any purchases made in case anything goes wrong.

There are a number of protections granted to shoppers buying from a New Zealand stores or websites as covered by the Consumer Guarantees Act and Fair Trading Act, Retail NZ general manager for public affairs Greg Harford said.

"This means that if the product is faulty, then you can take it back to the retailer and have the problem sorted out," he said.

"[But], consumers can't expect their local retailer to fix issues with products they didn't sell in the first place, so it is really essential to keep proof of purchase, despite the temptation to throw away receipts."

Retailers, on the other hand, are not legally obliged to exchange a product simply because a shopper has changed their mind and no longer wants it.

"So it's a great idea to choose wisely before making a purchase and, if you're buying a gift, ask whether the store offers an exchange card programme," he said.

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