Auckland Council may look to cancel Lime's licence over braking glitch which led to broken jaw

Auckland Council and Auckland Transport may be considering removing Lime's licence to operate e-scooters over a number of injuries sustained by riders.

NZ Herald reported today that a 27-year-old broke his jaw after a Lime scooter he was riding suddenly locked the brakes, throwing him to the ground at speed.

It was the latest in a series of similar incidents, which are reportedly the result of a software glitch that was acknowledged by Lime earlier this month.

A spokesperson for both Auckland Council and Auckland Transport today told 1 NEWS they are "aware of issues with some Lime scooters locking and we are seeking assurances from Lime that this is being managed with urgency.

"At this stage we are not receiving the assurances that we require and will be considering our options under the licence agreement if we do not urgently receive these," the spokesperson said.

"We have set out high expectations for scooter safety for Lime's customers and other road users as part of Lime's licence extension, and we expect issues like this to be raised with us as a priority.

Related: Lime trials should be halted until safety measures are sorted out

"Customers have an expectation that these services are safe to operate ... As part of the code of practice for shared scooter services, the operator needs to ensure its fleet is safe for its customers.

"The code of practice outlines safety and maintenance standards - we expect any service provider to investigate and remedy safety issues as quickly as possible."

Lime has told the NZ Herald that the affected scooters have already been removed from circulation and the issue is under investigation, adding that "user safety is our first priority".

"We are in the process of rolling out early detection and additional preventative measures for our global fleet."

Comment has been sought from Lime, whose headquarters are in San Francisco.

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Liam Thompson broke his jaw after being thrown off a Lime scooter which randomly locked up the brakes.
Liam Thompson broke his jaw after being thrown off a Lime scooter which randomly locked up the brakes. Source: Supplied/1 NEWS composite