Help – sometimes we all need it!
We hope TVNZ is as easy and enjoyable to use as possible, but we know that occasionally things don’t go to plan.
If you need a hand, we’d recommend checking out these pages to see if you can find what you’re looking for straight away:
And if you believe we have breached the Code of Broadcasting Practice and would like to make a Formal Complaint, you can do so at our Formal Complaints page.
If you can’t find the answer you need, you can contact our tech team by filling out our contact form below and someone will come back to you as soon as they can.
Before you start, check the list of TVNZ's supported devices by clicking the link below, and if you're a desktop user please run a speed test for us.
To take a screen-shot:
- PCs - Press Print Screen (usually top right of keyboard), this will take a snap-shot of your screen. Open MS Paint and paste the screenshot then select File > Save to save a copy to your computer.
- Mac - Press Apple+Shift+3 - this will save a screen-grab (.png file) to your desktop - attach this with your query.
- Apple devices - hold down the Home and Power button at the same time to take a screenshot which will save a picture to your device's Camera Roll.
- Samsung devices - hold down the Home and Power button at the same time to take a screenshot which will save a picture to your device Gallery.