TVNZ OnDemand on Windows 10 devices

The TVNZ OnDemand app is now available on Windows 10 devices. 

I can't find the TVNZ OnDemand app on my Windows 10 device. What do I do?

If you can't find our app in your Windows Store, we'd recommend checking the region settings on your device. You can do this by heading to the Start menu of your device, and navigating to Settings, then to Time & Language.

From there, you'll need to change your region to New Zealand, as TVNZ OnDemand is only available to viewers inside New Zealand.

I am getting an error message which says "Video has failed to play. Please try again." What should I do?

First, please check whether other videos will play on TVNZ OnDemand. If none play, try unplugging any external monitors. We'd also recommend updating your graphics card drivers.

If you're still having issues, please contact us here.

How do I contact TVNZ OnDemand?

Easy! You can contact TVNZ OnDemand via our Contact Form by clicking here.

The app isn't working on my Windows mobile device. Why not?

Unfortunately, the OnDemand app for Windows mobile is longer being supported. While the app may continue to work for some viewers, there will be no further updates.

As a result, future changes to OnDemand may result in the app or specific features not working.

We're sorry for any inconvenience caused by this decision.