TVNZ OnDemand on PlayStation 3 and Playstation 4


Important notice for PS3 Users:

Great news! The new TVNZ OnDemand app is available for PS3 users.

Please delete the old app, and check out the App Store to download the new TVNZ OnDemand app.

A particular video won't play for me. What can I do?

1. Exit the TVNZ OnDemand application and then reopen it.

2. Select the video you were trying to watch and see if it starts video playback successfully this time.

If this does not solve the issue, please contact us at https://www.tvnz.co.nz/ondemand/contact-us to let us know which video you are having problems with.

Playback isn't steady/is stuttering. What can I do?

If a video is stuttering or freezing during playback, this could be related to an issue with your broadband connection.

We would recommend checking your broadband connection on another device in your household to see if it is a problem with your broadband connection causing the issue. 

A video froze and now it and/or other videos won't play. What can I do?

If a video freezes and won't resume, and other videos won't play after this either, please try completely shutting down the TVNZ OnDemand app. Upon launching it again, video should play fine.

Why do I have to login to the TVNZ OnDemand app?

We’ve changed TVNZ OnDemand to make it work better. There are a few reasons why we’ve needed to make login or registration compulsory.

1.       So the site works properly.

We’ve added some new features that make TVNZ OnDemand better and more personal, like the ability to create a watch list and use ‘pick up and play.’ These things only work if you have a login. And as our content library grows, we’ll introduce even more useful functions.

2.       So we can provide advertising that’s more relevant to you

Our advertisers (and their ads) keep things running and help us buy and make shows for you. Sometimes advertisers will want to speak to specific audiences, so asking for simple info like your age and gender means we can deliver that.

How do I know which button does what?

On PS3 / PS4

Controller buttons on the left of the controls: Left, Right, Up, Down direct the focus state.  Controller buttons on the right of the controller: X = select item, O = back to previous. From the Live TV screen: Any button will invoke the TV Guide overlay

Can I fast forward and rewind videos?

On PS3 / PS4

Yes, if you select 'X' while you are playing the video - the player controls display.  From here you can select the fast forward or rewind buttons.  If you press and hold either button then the video will fast forward / rewind at a faster rate.  You will be able to monitor progress via the scrubber bar at the bottom of the screen.

Can I pause and resume shows?

On PS3 / PS4

Yes, if you select 'X' while you are playing the video - the player controls display.  From here you can select the pause and play buttons.

Can I change the quality of the video picture?

On PS3 / PS4

No, the application delivers you the best picture quality possible at any given moment based on the bandwidth available to your PS3 / PS4.

I want to take my "PS3"/"PS4" outside of New Zealand with me. Can I still watch TVNZ OnDemand in another country?

No. TVNZ OnDemand videos are only viewable from within New Zealand due to our rights agreements.

Why am I getting an error message about my timezone or region?

If you are trying to use the app from outside of New Zealand then this message is correctly displaying as the application is only usable from within New Zealand.

If you are in New Zealand then you may need to alter the timezone setting on your device to a NZ timezone. This can be done by following the instructions in the user manual for the device.

I'm having trouble using the TVNZ OnDemand app through my "PS3"/"PS4". What do I do?

If you are having trouble using the TVNZ OnDemand app while on your PS3 or PS4, please contact us here

How do I contact TVNZ OnDemand?

Easy, you can contact TVNZ OnDemand via our Contact Form found here.