TVNZ OnDemand on PlayStation 3 and Playstation 4
Important notice for PS3 Users:
Great news! The new TVNZ OnDemand app is available for PS3 users.
Please delete the old app, and check out the App Store to download the new TVNZ OnDemand app.
When will TVNZ OnDemand be available on PS3/PS4?
Good news! The TVNZ OnDemand app for PS3 and PS4 is now available!
A particular video won't play for me. What can I do?
1. Exit the TVNZ OnDemand application and then reopen it.
2. Select the video you were trying to watch and see if it starts video playback successfully this time.
If this does not solve the issue, please contact us at https://www.tvnz.co.nz/ondemand/contact-us to let us know which video you are having problems with.
Playback isn't steady/is stuttering. What can I do?
If a video is stuttering or freezing during playback, this could be related to an issue with your broadband connection.
We would recommend checking your broadband connection on another device in your household to see if it is a problem with your broadband connection causing the issue.
A video froze and now it and/or other videos won't play. What can I do?
If a video freezes and won't resume, and other videos won't play after this either, please try completely shutting down the TVNZ OnDemand app. Upon launching it again, video should play fine.
Why is the TVNZ OnDemand app not working on my PS3?
If the TVNZ OnDemand app isn't opening on your PS3, this could be because your device still has the old TVNZ OnDemand app, and not our shiny, brand new app!
If you'd like the new app, please delete the old app, and then head to the App Store and download the new TVNZ OnDemand app.
Why do I have to login to the TVNZ OnDemand app?
We’ve changed TVNZ OnDemand to make it work better. There are a few reasons why we’ve needed to make login or registration compulsory.
1. So the site works properly.
We’ve added some new features that make TVNZ OnDemand better and more personal, like the ability to create a watch list and use ‘pick up and play.’ These things only work if you have a login. And as our content library grows, we’ll introduce even more useful functions.
2. So we can provide advertising that’s more relevant to you
Our advertisers (and their ads) keep things running and help us buy and make shows for you. Sometimes advertisers will want to speak to specific audiences, so asking for simple info like your age and gender means we can deliver that.
How do I know which button does what?
Any controls are generally indicated at the bottom of the screen with an indication of which button needs to be pressed to carry out the task you want to do.
Can I fast forward and rewind videos?
Yes, by using the fast forward and rewind buttons on your remote control. One press of the fast forward or rewind button will move the video along by 30 seconds. If you press and hold the buttons then the video will move along at a faster rate which you will be able to see happening on the time indicator at the bottom of the screen.
Can I pause and resume shows?
Yes, by using the pause and play buttons on your controller. With our new Pick Up and Play feature you will also be able to resume watching the same video next time you come back to the TVNZ OnDemand app.
Can I change the quality of the video picture?
No, the application delivers you the best picture quality possible at any given moment based on the bandwidth available to your device.
I want to take my "PS3"/"PS4" outside of New Zealand with me. Can I still watch TVNZ OnDemand in another country?
No. TVNZ OnDemand videos are only viewable from within New Zealand due to our rights agreements.
Why am I getting an error message about my timezone or region?
If you are trying to use the app from outside of New Zealand then this message is correctly displaying as the application is only usable from within New Zealand.
If you are in New Zealand then you may need to alter the timezone setting on your device to a NZ timezone. This can be done by following the instructions in the user manual for the device.
I'm having trouble using the TVNZ OnDemand app through my "PS3"/"PS4". What do I do?
If you are having trouble using the TVNZ OnDemand app while on your "PS3" or "PS4", please contact us here.
How do I contact TVNZ OnDemand?
Easy, you can contact TVNZ OnDemand via our Contact Form found here.