FreeviewPlus FAQ

Can my TV or set top box get TVNZ OnDemand?

The TVNZ Ondemand app is available on FreeviewPlus certified TVs and Set Top Boxes.

For a list of compatible devices, please go here:

A particular video won’t play for me. What can I do?

1. Exit the TVNZ OnDemand application and then reopen it.

2. Select the video you were trying to watch and see if it starts video playback successfully this time.

If this does not solve the issue, please visit our contact form here to us to let us know which video you are having problems with.

Playback isn’t steady/is stuttering. What can I do?

If a video is stuttering or freezing during playback, this could be related to an issue with your broadband connection.

We would recommend checking your broadband connection on another device in your household to see if it is a problem with your broadband connection causing the issue. 

How do I set up the Wi-Fi on my FreeviewPlus TV?

For instructions on how to set up your FreeviewPlus TV, please refer to the user manual for your particular model/make.

Why do I have to login to the TVNZ OnDemand app?

We’ve changed TVNZ OnDemand to make it work better. There are a few reasons why we’ve needed to make login or registration compulsory.

1.       So the site works properly.

We’ve added some new features that make TVNZ OnDemand better and more personal, like the ability to create a watch list and use ‘pick up and play.’ These things only work if you have a login. And as our content library grows, we’ll introduce even more useful functions.

2.       So we can provide advertising that’s more relevant to you

Our advertisers (and their ads) keep things running and help us buy and make shows for you. Sometimes advertisers will want to speak to specific audiences, so asking for simple info like your age and gender means we can deliver that.

How do I know which button does what?

Any controls are generally indicated at the bottom of the screen with an indication of which button needs to be pressed to carry out the task you want to do.

Can I fast forward and rewind video?

Yes, using the fast forward and rewind buttons on your remote control. One press of the fast forward or rewind button will move the video along by 30 seconds. If you press and hold the buttons then the video will move along at a faster rate which you will be able to see happening on the time indicator at the bottom of the screen. 

Can I pause and resume my shows?

Yes, using the pause and play buttons on your remote control. With our new Pick Up and Play feature you will also be able to resume watching the same video next time you come back to the TVNZ OnDemand app.

Can I change the quality of the video picture?

No, the application delivers you the best picture quality possible at any given moment based on the bandwidth available to your device.

I want to take my FreeviewPlus device outside of New Zealand with me. Can I still watch TVNZ OnDemand in another country?

No. TVNZ OnDemand videos are only viewable from within New Zealand due to our rights agreements.

Why am I getting an error message about my timezone or region?

If you are trying to use the app from outside of New Zealand then this message is correctly displaying as the application is only usable from within New Zealand.

If you are in New Zealand then you may need to alter the timezone setting on your device to a NZ timezone. This can be done by following the instructions in the user manual for the device.

I'm having trouble loading the FreeviewPlus app. What do I do?

If you are having trouble loading the Freeview app, please contact Freeview here.

I'm having trouble using the TVNZ OnDemand app through my FreeviewPlus. What do I do?

If you are having trouble using the TVNZ OnDemand app while on your FreeviewPlus, please contact us here.

How do I contact TVNZ OnDemand?

Easy, you can contact TVNZ OnDemand via our Contact Form by clicking here.