DUKE FAQs


When will DUKE be live?

DUKE is live NOW!

DUKE’s daily schedule runs between 6pm to 12midnight and we’ll be screening sporting events outside of these hours. To kick things off we're focussing on the time when most people are watching TV. As the channel grows we'll definitely consider expanding the hours.

Will DUKE be available in HD?

The channel will be broadcast in standard definition. HD isn’t on the cards for launch but it’s something we’ll keep in mind for the channel’s future development. As for online, Some of DUKE’s content will be streamed in HD, not all of it – we’ll always put it out in the best possible quality.

Can I watch the live-stream of DUKE in TVNZ OnDemand’s app on my PS3/PS4?

We’re working on getting DUKE up and running on PS3/PS4 but it’s not ready.  The DUKE live-stream will be available in the app for PS3/PS4 users as soon as possible.

Can I watch the live-stream of DUKE in TVNZ OnDemand’s app on my Windows 10 device?

You sure can. DUKE is available on the TVNZ OnDemand app for Windows 10 devices! 

I can’t play the DUKE live-stream on my Samsung TV/HbbTV. Why not?

Unfortunately, the DUKE live-stream won’t be available in the TVNZ OnDemand app on Samsung TVs or HbbTVs. There are other viewing options you may want to consider: DUKE will be available on free-to-air on Freeview channel 13, and SKY channel 23.

The DUKE live-stream has frozen. What do I do?

If your DUKE live-stream suddenly freezes, simply refresh your browser window, or if on the app, force the TVNZ OnDemand app to close and start it up again.

The DUKE live-stream is stuttering/pausing to buffer, or pixelating. What can I do?

We recommend you run a Speedtest here: www.speedtest.net to test your internet connection.  If your connection speeds are fine, please try restarting both your device and your internet connection by unplugging the router at the wall for at least 10 seconds.

We’d also recommend checking whether other internet users in the house are downloading or streaming video, and if you’re using a device, try forcing all apps to close and clear the TVNZ OnDemand app’s cache.

If the problem persists, make sure your internet browser (if using a computer) and Adobe Flash Player are up to date, and try an alternative browser to see if you have better results.

I paused the DUKE live-stream in TVNZ OnDemand, but when I tried to resume watching later the live-stream was no longer on the show I was watching.

The DUKE live-stream in the TVNZ OnDemand app will only continue playing from where it was paused if it’s been under a minute since you hit pause. If you pause the DUKE live-stream for more than a minute, and then press play again, the live-stream will automatically take you to the present moment in the DUKE live-stream. That’s why it’s called a live-stream! 

How much data will it require to watch the DUKE live-stream in TVNZ OnDemand?

The TVNZ OnDemand app uses something called 'adaptive bitrate streaming', which detects your available connection speed and device capabilities, and then selects a picture quality that best matches these at that very moment. The DUKE live-stream in the TVNZ OnDemand app is designed to use a maximum of 1GB per hour.   

I can’t find the DUKE live-stream in my TVNZ OnDemand app. What can I do?

If you can’t find the DUKE live-stream in your TVNZ OnDemand app, please make sure you are running the latest version of the app.

Bear in mind that if you’re using a PS3/PS4 or a Windows 10 device, the DUKE live-stream isn’t available yet – those apps are coming soon.

If you’re on a Samsung TV or an HbbTV, unfortunately the TVNZ OnDemand app won’t be able to provide the DUKE live-stream for these devices.

I can’t find free-to-air DUKE on my TV when I go to Freeview channel 13. What can I do?

If you can’t find DUKE at Freeview channel 13, you may need to re-scan your receiver.

Switch on your Freeview|HD digital set-top box or your television with Freeview|HD built in and press 'menu' on the remote control. Select the 'set up' or 'installation' option

Select full retuning, 'digital auto tuning' or similar (some equipment may require you to select first time installation, 'factory reset' or 'default settings').

Press OK if your equipment warns that you will delete your existing channels. Don't worry this is normal. The equipment will find new channels.

If you are prompted for a code, consult your manual. Common codes are 0000 or 1234.

Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart.

For any further help, please see your instruction manual, contact your equipment supplier or head to TVNZ.co.nz/retune for more on this.

If you have SKY, you can find DUKE on channel 23.

I am getting an error message on my DUKE live-stream. What do I do?

If your DUKE live-stream has an error message over the top of it, simply refresh your browser window, or if on the app, force the TVNZ OnDemand app to close and start it up again.